In conjunction with our partners, including companies producing goods and services sold through our site and technology platforms, or companies providing services associated with the sale and fulfillment of those products and services (collectively, our “Partners”), we are joint owners of the information collected on this site. We, along with our partners, collect use and disclose your Personal Information (including individuals associated with you, all of whom are referred to as “you” in this Privacy Policy) in the normal course of business for the following purposes:

• Providing you with products and services offered on our site which you are interested in;
• Determining your location so we know we and our Partners can target shipping and delivering our products to you;
• Establishing and maintaining communications with you;
• Where you have requested information from us or one of our partners, assisting in the response to your request for information;
• Responding to your inquiries about purchases, accounts and other services;
• Marketing our, and our Partners’, goods and services to you, whether such marketing originates from us or our Partners 
• Processing transactions through service providers;
• Meeting legal, security, processing and regulatory requirements;
• Protecting against fraud, suspicious or other illegal activities; and
• Compiling statistics for analysis of our sites and our business.

COLLECTION OF INFORMATION
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. 

COOKIE/TRACKING TECHNOLOGY
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

DISTRIBUTION OF INFORMATION
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

COMMITMENT TO DATA SECURITY
Your personally identifiable information is kept secure. Only authorized employees, agents and partners (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

PRIVACY CONTACT INFORMATION

If you have any questions, concerns, or comments about our privacy policy you may contact us at customerservice@drinksmallbeer.com

THE SALE OF ALCOHOLIC BEVERAGES

All orders are fulfilled by licensed retailers which sell alcoholic beverages. Neither those licensed retailers nor Small Beer sell alcohol to persons under the age of 21. By using this site you swear and affirm and represent to us that you are over the legal age required to buy alcoholic beverages and products and YOU ARE PURCHASING SOLELY FOR (i) SELF CONSUMPTION OR (ii) GIFTING TO A PERSON IN THE U.S. WHO IS AT LEAST 21 YEARS OLD. YOU ALSO AFFIRM THAT THE STATE IN WHICH YOU ARE ORDERING AND THE STATE TO WHICH YOU ARE ASKING US TO DELIVER PERMIT THE SALE AND DELIVERY.

We will rely upon the foregoing representations, and if we are held liable in the event that your representations are not true, and in such case, you hereby agree to indemnify us and/or reimburse us and the retailer(s) that sold the alcohol products and be responsible for all costs, expenses (including legal fees) and damages we and the retailer(s) suffer or incur.

All orders placed on the www.drinksmallbeer.com site are subject to acceptance and shipment by a licensed liquor retail store in our network, and no order is deemed to be accepted by such licensed liquor store until the order is shipped by the retailer. Pursuant to applicable laws and regulations, the liquor store may refuse to accept or fulfill your order for any reason, including, among others, the occurrence of a technological mistake or “glitch” in the transmission of pricing to the customer over the www.drinksmallbeer.com site. Therefore, no contractual or other obligation to sell and ship the bottle(s) ordered via the www.drinksmallbeer.com platform attaches or is final or binding on the licensed retailer unless and until a licensed retailer accepts and ships the order to the you (or the intended recipient, even if your credit or debit card is authorized or actually charged at the time of order placement or thereafter; in the event of that situation, the customer’s credit or debit card shall be credited back in full.

By using this site you are acknowledging that the person receiving a shipment of alcoholic beverages from the licensed retailer is at least 21 years old. You also agree that you are not permitted to resell alcohol purchased. If you cannot make these affirmations and representations or you do not agree with all of these conditions of use, you are not to use this site.

The sale of these alcoholic beverages will be shown in your bank statement as “BEVSTACK-WINE/LIQR”.

RETURNS

All sales are final and returns and exchanges are not accepted.

MISSING, INCORRECT, OR DAMAGED GOODS

Due to U.S. state laws governing the shipment of alcohol, we cannot accept returns of damaged or defective items. However, if your item arrives damaged or defective, you may request a refund or replacement by emailing us at customerservice@drinksmallbeer.com within 3 days of receiving your order, with clear photos or videos of the damaged or defective product as proof.

Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request.

FAILURE TO DELIVER

If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at customerservice@drinksmallbeer.com. If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $ restocking fee. 

REFUNDS AND EXCHANGES

We do not offer exchanges. We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item, send us an email at customerservice@drinksmallbeer.com. Once your return or damaged or defective goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

If you are not satisfied with your product order, please contact customerservice@drinksmallbeer.com to explain the reasons for your dissatisfaction.

SHIPPING & FULFILLMENT:

Please be advised that order payment processing and order fulfillment are facilitated through a compliant 3rd party retailer.

WHERE WE SHIP TO:

This service may be limited or not available at all in some places due to local law or other restrictions. 

• NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!

Please plan accordingly by entering a shipping address that will allow someone 21 years or older to sign for the package and show a valid ID. 

Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not home to receive your order during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest UPS pick-up location on your UPS MyChoice account.

SHIPPING TIME FRAME & TRACKING

When your package has been created with a shipping label and has been sent out, you will receive an email notification with tracking information.

Please allow 3 days for fulfillment and 1-5 business days for delivery. If it has been more than 3 business days and you have not received a tracking email, please contact customerservice@drinksmallbeer.com for assistance.

We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.

SHIPPING CARRIERS

We ship orders using major carriers. If your order is damaged in transit please contact customerservice@drinksmallbeer.com to get a replacement or refund. The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.

FAQ Section 

Product availability

▪ Where are you available for purchase?

Store Locator

Can I expedite my order? 

Unfortunately not, all orders are shipped with Standard shipping. If you’re eligible for delivery, you’ll be able to select your preferred time and day for delivery. 

Can you hold my shipment until a later date?

If your order has already been fulfilled, we can’t reschedule your delivery. Please reach out to customerservice@drinksmallbeer.com if you need us to hold your shipment. Please keep in mind that we might not be able to comply with your request.

How do I track my order? 

You will receive an email with your tracking number once it has been fulfilled. If you have not received the email after 3 days, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there. 

Shipment and Fulfillment Estimated Times 

The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days. The time to ship after the fulfillment time is 1-5 business days. 

ORDERS IN PRE-SALE please add the specific product in pre-sale and the expected ship date (ONLY IF IT APPLIES)

Do you ship to all US territory? 

This service may be limited or not available at all in some places due to local law or other restrictions. 

Do I need to be home to receive my package? 

Someone 21+ with a photo ID must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order will be returned to the retailer who fulfilled your order and a partial refund will be issued. 

Can I ship to a P.O. Box? 

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box since all orders require an adult signature. 

How long does it take for an order to ship? 

Most orders ship within 1-3 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-5 business days after shipment. From time to time, there may be some delays due to high demand.

Can I add or remove a product from my order? 

Unfortunately not, all sales are final.

Can I get a refund on my order? 

All sales are final and returns or exchanges are not accepted. However, if your order was damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at customerservice@drinksmallbeer.com within 3 days of receiving the shipment with a picture of the damage or incorrect items.

Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card.

Can I change my delivery address? 

If you enter an incorrect delivery address while placing your order, or otherwise fail to sign for your order upon delivery, email us at customerservice@drinksmallbeer.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus taxes and any applicable shipping and restocking costs. 

How old do you have to be to place an order? 

21 or older. 

I ordered multiple products but I only received some of them. What happens next?

Sometimes when multiple boxes are shipped, different tracking links are generated per order and in very few cases some can be lost or misplaced. Please reach out to customer service at customerservice@drinksmallbeer.com so we can look into it and help you. 

Do you ship internationally? 

Unfortunately, not at the moment.

How is this charge going to show in my bank statement?

Your credit card or bank statement will show your order charge as “BEVSTACK-WINE/LIQR”, “Liquor & Wine Warehouse” or “BEVSTACK”.